Question 1

How quickly do you respond to inquiries?

Accepted Answer

We aim to respond to all messages within 24 hours during business days. For Pro and Business plan members, priority support means even faster turnaround.

Question 2

Can I get help with a specific SaaS licensing deal?

Accepted Answer

Absolutely. Use the contact form above and select a relevant subject. Our team can help with questions about listings, negotiations, contracts, or white-label setup.

Question 3

Do you offer phone or live chat support?

Accepted Answer

Currently we provide support via email and this contact form. Pro and Business sellers get priority email support, and Business members have access to a dedicated account manager.

Question 4

What should I include in my message?

Accepted Answer

Include your account email, a clear subject, and as much detail as possible. If it's about a specific product or deal, mention the product name or deal ID so we can help faster.

Question 5

I'm a buyer — how do I contact a seller directly?

Accepted Answer

You can message sellers directly from any product listing page. Click the 'Contact Seller' or 'Inquire' button to start a conversation. There's no need to use this form for seller outreach.

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Frequently Asked Questions